In order to implement the major decisions and deployments of the Party Central Committee and the State Council on the construction of a strong Internet country, the reform of "decentralization, management and service" and funeral reform, accelerate the promotion of "Internet + funeral services", promote the transformation and upgrading of the funeral service industry, meet the people's funeral service needs, and promote For the healthy development of the funeral business, this plan is formulated in accordance with the relevant requirements of the "Internet + Civil Affairs Service" Action Plan (Min Fa [2018] No. 60).
1. General requirements
(1) Guiding ideology. Guided by Xi Jinping Thought on Socialism with Chinese Characteristics for a New Era, thoroughly implement the spirit of the 19th National Congress of the Communist Party of China and the Second and Third Plenary Sessions of the 19th Central Committee, adhere to the people-centered development thinking and new development concept, and use the funeral management service information platform Based on construction, supported by the construction of a standard and standardized system, and aiming to promote the improvement of funeral services through informatization, we will accelerate the innovation of funeral management service models, vigorously develop smart funerals, facilitate the masses to handle affairs, and give the masses a sense of gain.
(2) Basic principles. Strengthen the top-level design, implement the general requirements for the construction of civil affairs informatization, and coordinate the promotion of "Internet + funeral services" in accordance with the unified planning of the "Jinmin Project"; Directional and in-depth integration and application, innovative funeral service management mode; adhere to collaborative sharing, promote cross-level, cross-regional, cross-system, cross-departmental funeral business collaboration and resource sharing; ensure data security, strengthen data security management and personal information protection, Improve the multi-level network and information security protection system.
(3) Development goals. The Internet and funeral services have been deeply integrated, and funeral services are more convenient, transparent and high-quality, and funeral management decisions are more scientific, accurate and efficient. The field of funerals is gradually becoming networked, collaborative, and intelligent. important driving force. By 2020, funeral and interment service agencies will basically realize the informatization of business management, the national and provincial funeral and interment management service information platforms will be interconnected, and effectively connect with local civil affairs departments and funeral service agencies at all levels. The informatization development pattern of horizontal interconnection, information sharing, and business collaboration has gradually formed, and the level of funeral informatization has been significantly improved.
2. Key tasks and schedule
(1) Build a funeral management service information platform. In accordance with the construction idea of ​​"unified standards, two-level deployment, and multi-level applications", an integrated funeral management service information platform will be constructed, and a ministry-provincial two-level platform management service system will be formed. The Ministry of Civil Affairs is responsible for developing a national general version of the funeral management service information system and promoting its application. All localities can use the information system directly, or develop the information system according to the standard, and upgrade the existing information system to realize the connection between the ministry and the province. Local civil affairs departments at all levels and various funeral service institutions shall build necessary information system operation support environment, equipped with office terminals, optical fiber broadband, network security and intelligent funeral special equipment and other related facilities and equipment, and update and maintain them in a timely manner.
By the end of 2018, relying on the construction project of the China Funeral Public Service Network Platform of the Ministry of 101 Research Institute, the development, trial and acceptance of the national general version of the funeral management service information system will be completed, and it is recommended to be used as a provincial platform. Beijing, Tianjin, Shandong, Shaanxi, and Yunnan Provinces (Cities) Civil Affairs Departments (Bureaus), as pilot units for national funeral information construction, speed up system deployment or self-built system upgrades, and do a good job in system launch, data exchange and trial operation, etc. The pilot task will be completed before the end of May 2019, and the Ministry of Civil Affairs will evaluate the pilot effect from June to August 2019.
By the end of June 2019, in accordance with the unified planning and standards of the Ministry of Civil Affairs' "Jinmin Project", a national funeral management service information platform (hereinafter referred to as the national platform) will be built; by the end of 2019, the provincial funeral management service information platform (hereinafter referred to as the provincial platform) will be established. ) has been completed, and the national information security level protection requirements have been implemented; by the end of 2020, the interconnection of the provincial and ministerial platforms will be realized, and the municipal and county civil affairs departments and funeral service agencies will be effectively connected with the provincial platform.
(2) Strengthen the construction of funeral and interment informatization standards and norms. The Ministry of Civil Affairs, in combination with the development needs of the national funeral and interment industry and the actual construction of funeral and interment informatization, based on the existing national standards and industry standards, prioritizes the formulation of basic and key standards and specifications involving the construction of funeral informatization business process specifications and information system construction. Under the framework of industry standards promulgated by the state, local civil affairs departments formulate local standards for funeral informatization that meet local actual needs. Actively promote the implementation of standards and specifications, and conduct construction management or transformation and upgrading of information systems and operation support environments in strict accordance with relevant standards and specifications.
By the end of 2018, the Ministry of Civil Affairs has formulated the "Basic Data Specification for Funeral Management Service Information System" and the "Data Exchange and Sharing Specification for Funeral Management Service Information System", and promoted the implementation of provincial civil affairs departments.
By the end of 2020, the Ministry of Civil Affairs will formulate key standards and specifications covering business process specifications, index evaluation systems, and data quality in a timely manner, forming a relatively complete standard system for funeral informatization; local civil affairs departments formulate and improve local standards for funeral informatization as needed, and Effective results have been achieved in implementing industry standards such as "Data Exchange and Sharing Specifications for Funeral Management Service Information Systems".
(3) Improve the level of online government services for funerals. All localities should make full use of information platform resources, strengthen regulations and policies on funeral and interment management, publicize excellent funeral and interment culture, and comprehensively disclose funeral service information closely related to the vital interests of the masses, so as to facilitate the masses to obtain information support online. Sort out and standardize funeral and interment government service matters, and include them in the list and catalog of government affairs services as required; speed up the online approval of funeral and interment approval-type government affairs services, explore a one-stop service model for cross-departmental matters, and continuously improve the quality of funeral and interment government services.
By the end of 2018, all localities will rely on provincial platforms, official websites of civil affairs departments at all levels or websites of funeral service institutions to promote online disclosure of the directory, service items, charging standards, service content, service commitments, supervision methods, and service specifications of funeral service institutions. Before the end of 2019, the above service information will be fully disclosed on a unified provincial platform.
By the end of 2020, government service matters such as the approval of funeral service facilities in various places and the approval of domestic remains in different places will basically achieve online declaration and online review. Carry out satisfaction evaluation to improve the transparency and efficiency of government services.
(4) Promote the online and offline interaction and integration of funeral services. All localities should actively promote funeral service institutions to strengthen their own informatization capabilities in accordance with unified standards and requirements, publicize service lists, optimize service processes, standardize service charges, closely interact online and offline, explore electronic settlement and third-party payment and other methods to speed up Realize the informatization, networking and standardization of funeral business. It is necessary to accelerate the application of new technologies such as the Internet of Things in funeral services, and lay the foundation for remote services, real-time monitoring, and fault warning. Encourage Internet companies, funeral equipment manufacturers, funeral industry associations and other social forces to provide services such as information inquiries, online purchases, evaluation and complaints, and promote the formation of a new format of "Internet + funeral services".
By the end of 2019, more than 60% of funeral service agencies have realized business informatization, and gradually launched online and offline interactive services such as remote farewell, online memorial service, and online appointment booking.
By the end of 2020, more than 90% of funeral service agencies will provide standardized, transparent, convenient and diverse online services for the masses by comprehensively using websites, mobile APPs, WeChat public accounts, service hotlines and call centers. After the platforms at the provincial and ministerial levels are interconnected, local civil affairs departments focus on the multi-level application of the platform, and promote funeral service agencies and relevant enterprise organizations to rely on the platform to improve their online service capabilities.
(5) Promote the construction of funeral and funeral big data governance capabilities. Gradually establish a national basic funeral information database mainly based on basic funeral business data such as cremation and burial (release) and management service organization data, realize the sharing and exchange of funeral and funeral data within civil affairs departments and other data, and promote related departments with other departments. Data sharing and exchange, continuous improvement of the national basic funeral information database information, and support for the collaborative application of other government services. Use big data to strengthen and improve the supervision of funeral services, promote the establishment of a credit evaluation system for funeral services, and explore the establishment of a mechanism for joint incentives for trustworthiness and joint punishment for dishonesty. Establish and improve the funeral and interment big data analysis and application mechanism, carry out dynamic correlation analysis between funeral and interment information data and related information data, improve the scientific decision-making level of funeral and interment management, and provide data support for other industry management.
By the end of 2019, all localities will migrate and aggregate relevant business data since 2018 to the provincial platform in accordance with data exchange standards, and accelerate the completion of the supplementary recording of historical data with paper archives since 2010; After that, the exchange and sharing of funeral and interment data within the civil affairs department and data such as marriage registration and minimum living security will be gradually realized.
By the end of 2020, all provinces will complete the supplementary recording of funeral historical data with paper archives since 2010; after the interconnection of the provincial and ministerial platforms, the provinces will migrate and aggregate the supplemented historical data to the national platform, and realize Real-time data exchange, initially building a national basic funeral information database; breaking the data barriers between departments, and promoting online data exchange and sharing with public security, human resources and social security, health and other departments through a unified data sharing and exchange platform for civil affairs.
3. Safeguards
(1) Strengthen organizational leadership. All localities should deploy and implement the promotion of "Internet + funeral services" as an important measure to practice the work concept of "civil affairs for the people, civil affairs for the people" and optimize the management of funeral services, clarify leadership responsibilities, and incorporate them into the unified arrangement of civil affairs informatization construction. And actively strive to be included in the local government's "Internet +" action plan, formulate special work plans and supporting policies and measures, strengthen supervision and assessment, and ensure that all tasks are in place. Based on the local reality, focus on the construction and application promotion of information platforms, and the development of online services, so as to improve the informatization level of funeral services. Strengthen communication and coordination with relevant departments, and rely on the funeral work leadership coordination mechanism or joint meeting system to study and solve major problems in the promotion of "Internet + funeral services".
(2) Implement funding guarantees. All localities should strive to include the construction funds of funeral and interment informatization into the financial budget, play a leading role in finance, and ensure the development needs of funeral and interment informatization. Implement the relevant planning requirements of the national "Thirteenth Five-Year Plan", and consider the supporting funds for informatization construction as a whole for the newly built funeral and interment infrastructure. Explore the mode of cooperation between the government and social capital, actively create a policy and institutional environment that is conducive to attracting social capital to participate in the construction of funeral informatization, and provide financial guarantees for system development, equipment configuration, operation and maintenance, etc. Strengthen the project management and fund supervision of funeral informatization construction, prevent blind construction, low-level construction and repeated investment, improve the use efficiency, and strengthen the prevention and control of clean government risks.
(3) Strengthen the construction of talent team. All localities should strengthen the construction of informatization talent teams in the field of funerals, organize and carry out backbone training, cultivate a team of professionals who understand the Internet and specialize in funerals, and strengthen intellectual support. Strengthen cooperation and exchanges with colleges and universities, scientific research institutes, social organizations and professional technology enterprises, establish an expert consultation mechanism, and establish a stable and professional information technology service team. Through government-social capital cooperation, public bidding, government procurement of services, etc., actively attract enterprises, institutions and other social forces to participate in the construction of "Internet + funeral services", strengthen the strength of professional talent teams, and provide system development, operation and maintenance and technical support Provide professional services.
(4) Carry out pilot demonstrations. All localities should deploy and arrange the construction of funeral and interment informatization together with the pilot work of comprehensive reform of funeral and interment. The five pilot units including the Beijing Municipal Bureau of Civil Affairs should conscientiously implement the deployment requirements for informatization pilots, speed up the promotion and upgrading of platform applications, explore new models of funeral management services, and provide replicable and popularized services for the promotion of "Internet + funeral services". experience of. Provinces that are not included in the pilot program can deploy the pilot program and roll out related work in an all-round way according to local actual conditions, so as to speed up the construction of funeral and interment informatization. All localities should encourage and support funeral service institutions, enterprises, institutions and social organizations that have outstanding performance in promoting "Internet + funeral services", so as to form a joint force to promote the construction of smart funerals and make new progress.